How to Reduce Healthcare Booking Time: Engineering a 33-Second Experience
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Ex-Amazon Engineer · Healthcare Innovation
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The healthcare industry accepts a 26-day average for patients to find and book a new provider. At OpenMyPro, we reduced this to 33 seconds. The gap between 26 days and 33 seconds represents a massive engineering and UX challenge that we solved through a combination of technical architecture, AI matching, and conversion-focused design.
Reducing booking time is not just a UX improvement, it is a health outcome improvement. Every day a patient waits for care is a day their condition could worsen. Mental health patients who wait weeks for a therapist may not seek help at all. The speed of booking directly impacts whether patients receive the care they need.
Identifying the Bottlenecks
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